Privacy Policy

We may collect the following information:

• Full name of students, parents, or guardians.
• Email addresses and phone numbers.
• Residential address and billing information.
• Date of birth, gender, and educational information.
• Class preferences, subjects, schedules, and attendance records.
• Payment and transaction information.
• WhatsApp communication details and inquiry records.
• IP address, browser type, device information, and website activity.
• Uploaded assignments, learning materials, recordings, or documents.

• To process student registrations and enrollments.
• To arrange and manage online or physical classes.
• To communicate regarding schedules, invoices, reminders, and announcements.
• To provide educational support and learning materials.
• To improve our website, systems, and educational services.
• To process payments and maintain financial records.
• To provide customer support and respond to inquiries.
• To send updates, promotions, or educational offers where permitted.
• To prevent fraud, misuse, unauthorized access, or illegal activities.

Smart Education may use trusted third-party payment gateways or banking providers to process payments securely. We do not store sensitive card or banking details directly on our servers unless required for lawful business operations. Payment records, invoices, and transaction histories may be retained for accounting, auditing, and legal compliance purposes.

Our website may use cookies, analytics tools, and similar technologies to improve user experience and website performance. Cookies may be used to:

• Remember user preferences.
• Analyze website traffic and visitor behavior.
• Improve website functionality and security.
• Enhance marketing and advertising performance.

Users may disable cookies through browser settings; however, some website features may not function properly.

Smart Education does not sell personal information to third parties. We may share information only with trusted providers when necessary, including:

• Payment gateway providers.
• Hosting providers and IT service companies.
• Communication and marketing platforms.
• Tutors, teachers, or educational staff for class management.
• Legal authorities where required by law.

All third parties are expected to maintain confidentiality and data protection standards.

Smart Education implements reasonable administrative, technical, and organizational security measures to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, while we strive to use commercially acceptable security methods, no online transmission or electronic storage system can be guaranteed as 100% secure.

Some online classes may be recorded for quality assurance, educational review, training, or revision purposes. By participating in online sessions, students and parents acknowledge and consent to such recordings where applicable. Students are strictly prohibited from recording, distributing, or sharing class sessions without written permission from Smart Education.

For students under the age of 18, personal information may be collected with the consent of parents or legal guardians. Parents or guardians are responsible for monitoring minors' participation in online learning activities and communications.

Smart Education may retain personal information, payment records, attendance data, and communication history for administrative, legal, educational, security, and accounting purposes. Information will only be retained for as long as reasonably necessary.

Depending on applicable laws, users may have the right to:

• Request access to personal data.
• Request correction of inaccurate information.
• Request deletion of certain personal data.
• Withdraw consent for marketing communications.
• Request clarification regarding how data is processed.

Requests may be submitted through our official contact channels.

Our website may contain links to third-party websites or platforms. Smart Education is not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of third-party services separately.

Smart Education reserves the right to modify or update this Privacy Policy at any time. Any updates will be published on this page with the revised update date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Smart Education
• Email: info@smartedu.my
• Website: www.smartedu.my
• Phone / WhatsApp: +60 11-6074 5651